Support Center

Emails are going to spam. What should I do?

Ask your recipients to whitelist DoNotReply@isitmonitored.com or mark the emails as "Not Spam" in their inbox.

What to do when a verification fails?

A FAILED status means the recipient did not click the verification link within the allowed Compliance Check Duration. First, verify the email address is correct inside the Mailbox Configuration. Second, ask them to check their spam/junk folders. If necessary, you can re-run the test manually using the "Run Test" button on your dashboard.

How to Whitelist isitmonitored.com

If you or your tenants are not receiving our automated emails, you may need to whitelist our domain. Ask your IT Administrator to whitelist emails from the sending domain: isitmonitored.com and sender address DoNotReply@isitmonitored.com. We recommend bypassing spam filtering for this domain on Microsoft Exchange or Google Workspace.

Understanding Status Indicators

• VERIFIED: The recipient successfully clicked the verification link.
• IN PROGRESS: An email has been sent and the system is waiting for a response.
• REMINDER SENT: The automatic reminder has been sent due to no response.
• FAILED: The compliance check duration expired without a response.
• WAITING: Mailbox is configured but no test has been dispatched yet.
• STOPPED: Monitoring is paused.

How do I upgrade my plan?

Navigate to the Pricing Page and select a paid tier. Your account features will automatically unlock.

Is community support available?

Free tier users receive best-effort support. Paid tiers receive priority email support within 24 hours.